Terms and Conditions
Man with Van New Barnet Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van New Barnet provides removal, transport and associated services within New Barnet and surrounding areas. By making a booking, using our services, or allowing work to commence, you agree that you have read, understood and accepted these Terms and Conditions in full.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
1.1 "Company" means Man with Van New Barnet, the provider of the removal and transport services.
1.2 "Customer" means the individual or business that makes a booking with the Company or otherwise uses the services.
1.3 "Services" means any removal, man and van, transport, delivery, loading, unloading, packing, or related services provided by the Company.
1.4 "Booking" means a reservation for Services made and confirmed in accordance with these Terms and Conditions.
1.5 "Service Area" means New Barnet and the wider area in which the Company operates, including surrounding locations within the United Kingdom as agreed at the time of booking.
1.6 "Vehicle" means any van or transport vehicle used by the Company to carry out the Services.
2. Scope of Services
2.1 The Company offers man and van and small removal services for domestic and commercial customers within the Service Area and to destinations elsewhere in the United Kingdom as agreed.
2.2 The precise nature of the Services, including the number of staff, size of Vehicle, estimated duration, and any additional requirements, will be set out in a quotation or booking confirmation provided by the Company.
2.3 The Company reserves the right to decline any job that, in its sole discretion, is unsafe, unlawful, unsuitable for the available Vehicles, or outside the scope of standard man and van removal services.
3. Booking Process
3.1 Bookings may be requested by the Customer via the methods made available by the Company, such as online enquiry forms or other contact channels as described on its promotional materials.
3.2 A Booking is not confirmed until the Customer has received explicit confirmation from the Company, which may be provided verbally or in writing, and any required deposit has been paid.
3.3 The Customer is responsible for providing accurate and complete information at the time of booking, including but not limited to:
a) Collection and delivery addresses and access details.
b) Property type, floor level, and the presence or absence of lifts.
c) Parking restrictions, permit requirements, or access limitations.
d) An accurate description and approximate volume of items to be moved.
e) Any fragile, high value, bulky, or heavy items, including but not limited to pianos, safes, and large appliances.
3.4 The Company will base its quotation and allocation of resources on the information supplied. If the information is incomplete or inaccurate, the Company may adjust the price, extend the time required, or refuse to proceed with part or all of the Services.
3.5 Any changes to a Booking requested by the Customer, including change of date, time, addresses, or scope of work, are subject to availability and may result in a revised quotation and additional charges.
4. Quotations and Pricing
4.1 Quotations are based on the information provided by the Customer and are subject to these Terms and Conditions. Quotations may be provided as a fixed price or an hourly rate.
4.2 Quotations are valid for a limited period as stated by the Company. If no period is stated, quotations are valid for 30 days from the date issued, provided that the requested date and time remain available.
4.3 The Company reserves the right to amend a quotation or apply additional charges if:
a) The work takes longer than reasonably expected due to inaccurate or incomplete information.
b) Access is more restricted than advised, including stairs, long carries, or difficult parking.
c) Additional items or services are requested that were not included in the original quotation.
d) There are delays or waiting times beyond the Company’s control, including waiting for keys or for access to be granted.
4.4 The Customer will be informed of any significant changes to pricing as soon as reasonably practicable. Continuation of the Services is deemed acceptance of such revised charges.
5. Payments and Deposits
5.1 The Company may require payment of a deposit at the time of booking. The amount and timing of any deposit will be confirmed to the Customer before the Booking is finalised.
5.2 Unless otherwise agreed in writing, all outstanding balances are payable on completion of the Services on the same day.
5.3 Payment methods accepted will be specified by the Company. The Customer must ensure that they have the means to pay on the day of the move.
5.4 If payment is not made when due, the Company reserves the right to:
a) Suspend or refuse to continue the Services until payment is received.
b) Retain goods as security until full payment is made.
c) Charge interest on overdue amounts at the statutory rate from the date payment was due until the date of payment in full.
5.5 All sums payable to the Company are exclusive of any applicable taxes or charges that may be levied, unless expressly stated otherwise.
6. Cancellations and Rescheduling
6.1 The Customer may cancel or reschedule a Booking by giving notice to the Company as early as possible.
6.2 If the Customer cancels more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred, subject to a reasonable administration fee at the Company’s discretion.
6.3 If the Customer cancels between 7 days and 48 hours before the scheduled service date, the Company may retain all or part of the deposit as a cancellation charge.
6.4 If the Customer cancels within 48 hours of the scheduled start time, or fails to be present or provide access on the day, the Company may charge up to 100 percent of the quoted price to cover lost time and costs.
6.5 Rescheduling a Booking is subject to availability. The Company will endeavour to accommodate new dates and times but makes no guarantee that an alternative slot will be available.
6.6 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, Vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer a new date or, if no suitable alternative is available, a refund of any deposit paid. The Company will not be liable for any indirect or consequential losses arising from such cancellation.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that all items are ready for transport, adequately packed where necessary, and clearly labelled where required.
b) Arranging suitable parking at both collection and delivery addresses, including any permits or authorisations required.
c) Ensuring safe access to the property and informing the Company of any hazards, restrictions, or special instructions.
d) Being present, or arranging for an authorised representative to be present, at both collection and delivery to provide instructions and sign any necessary documentation.
7.2 The Customer must not request the Company’s staff to undertake any action that is unsafe, illegal, or beyond the scope of the Services, including dismantling items that cannot be safely disassembled or moving items that may damage property or pose a risk to persons.
7.3 It is the Customer’s responsibility to check that nothing required has been left behind at the collection address. The Company is not liable for items not moved because they were not identified or were inaccessible.
8. Items Not Accepted
8.1 The Company does not transport the following items unless expressly agreed in writing beforehand:
a) Hazardous, explosive, flammable, or illegal items, including fuel, gas bottles, chemicals, and controlled substances.
b) Perishable goods that may spoil or attract pests.
c) Valuable items such as cash, jewellery, important documents, and irreplaceable artefacts. The Customer should transport these personally.
8.2 The Customer agrees not to include any prohibited items among the goods to be moved. If such items are discovered, the Company may refuse to transport them and may, at its discretion, cancel the Services without refund.
9. Waste and Disposal Regulations
9.1 The Company is a removal and transport service and is not a licensed waste carrier unless explicitly stated. The Company does not operate as a general rubbish clearance provider.
9.2 The Customer must not request the Company to dispose of waste unlawfully or transport items to be fly-tipped or otherwise disposed of in breach of environmental or waste regulations.
9.3 Where the Company agrees to remove unwanted items for disposal, the Customer confirms that they have the right to dispose of such items and that no third-party ownership rights are infringed.
9.4 Any disposal services provided will be carried out in accordance with applicable UK waste regulations. Additional charges may apply for disposal, recycling or tipping fees, and these will be communicated to the Customer wherever possible in advance.
10. Liability and Insurance
10.1 The Company will exercise reasonable care and skill in providing the Services and handling Customer property.
10.2 The Company’s liability for loss of or damage to goods, property, or premises arising from negligence or breach of these Terms is limited as follows:
a) The Company will, at its discretion, repair, replace, or compensate for damaged items up to a reasonable limit per item and per job, subject to proof of value and condition.
b) The Company is not liable for pre-existing damage, wear and tear, or defects in items or property.
10.3 The Company is not liable for:
a) Indirect or consequential losses, including loss of profits, income, business, or opportunity.
b) Loss or damage arising from inaccurate information or instructions provided by the Customer.
c) Loss or damage to items packed by the Customer, unless clear evidence of negligence by the Company can be shown.
d) Damage to furniture or property where items are too large to be moved safely through standard doorways, staircases, or access routes and movement is carried out at the Customer’s request.
10.4 The Customer must notify the Company in writing of any loss or damage as soon as reasonably practicable and, in any event, within 7 days of completion of the Services. Failure to do so may prejudice the Company’s ability to investigate and the Customer’s claim.
10.5 Nothing in these Terms limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded.
11. Delays and Force Majeure
11.1 The Company will use reasonable efforts to adhere to agreed dates and times, but these are estimates only and not guaranteed.
11.2 The Company is not liable for delays or failure to perform the Services where caused by events beyond its reasonable control, including but not limited to traffic congestion, road closures, severe weather, accidents, Vehicle breakdown, public transport disruption, strikes, or other force majeure events.
11.3 If a delay occurs, the Company will take reasonable steps to inform the Customer and minimise disruption. Additional waiting time charges may apply where the delay is caused by the Customer or by circumstances at the Customer’s premises or locations.
12. Property Damage
12.1 The Company will take reasonable precautions to prevent damage to the Customer’s property and premises during the performance of the Services.
12.2 The Customer is responsible for protecting floors, walls, and fixtures where they have particular concerns, or informing the Company of any delicate areas that require extra care.
12.3 The Company is not liable for minor cosmetic damage to walls, floors, or fittings that may occur despite reasonable care being taken, particularly in tight access situations or where heavy or bulky items must be manoeuvred.
13. Complaints and Disputes
13.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible, ideally on the day of the move so that issues can be addressed promptly.
13.2 The Company will investigate any complaint in good faith and may request evidence, such as photographs or receipts, to assess any alleged loss or damage.
13.3 Both parties agree to use reasonable efforts to resolve any disputes amicably. If a dispute cannot be resolved, either party may pursue their legal remedies under the governing law.
14. Privacy and Data
14.1 The Company may collect and process personal information about the Customer for the purposes of handling enquiries, providing quotations, managing Bookings, and delivering the Services.
14.2 The Company will take reasonable steps to keep such information secure and will not sell or knowingly disclose it to third parties except where required to provide the Services or where required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 The failure or delay of the Company to exercise any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
16.4 The Customer may not assign or transfer any of their rights or obligations under these Terms without the prior written consent of the Company.
16.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.
By proceeding with a booking or using the Services of Man with Van New Barnet, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
