Privacy Policy

Man with Van New Barnet Privacy Policy

This Privacy Policy explains how Man with Van New Barnet collects, uses, stores, and protects personal data about its customers and prospective customers in the New Barnet area. It is written in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Man with Van New Barnet in the New Barnet area, including individuals, households, and business clients who contact us, request a quote, make a booking, or otherwise interact with our services.

Data Controller

Man with Van New Barnet acts as the data controller for the personal data it processes in relation to the provision of man and van, removal, and related transportation services. As data controller, we determine the purposes and means of processing your personal data in compliance with applicable data protection laws.

Personal Data We Collect

We only collect personal data that is necessary for us to provide and manage our services. The types of personal data we may collect include the following categories.

Identification and contact details such as name, service address, collection and delivery addresses, billing address, and general contact details.

Booking and service information such as preferred service date and time, nature of the move, property type and access details, inventory or volume information, and any special instructions you provide.

Communication records such as information you provide when you contact us to request a quote, make a booking, confirm details, or raise a query or complaint, including the content of your messages and our responses.

Payment and billing information such as amount charged, payment status, and a record of invoices. We do not store full card details when third party payment processors are used.

Technical or usage data such as basic information generated when you contact us via online forms or digital channels, including date and time of contact and device or browser identifiers where relevant. We do not intentionally collect special category data and ask that you do not provide such information unless it is strictly necessary for the service.

How We Collect Personal Data

We may collect personal data directly from you when you contact us to request a quote, make an enquiry, confirm a booking, or provide feedback. This may happen by phone, through digital forms or messages, or in person at the time of the service.

We may also collect personal data indirectly when it is provided by another person acting on your behalf, such as a family member, colleague, landlord, or letting agent arranging a move for you.

Lawful Bases for Processing

We rely on one or more of the following lawful bases for processing your personal data.

Contractual necessity. We process your personal data where it is necessary to enter into a contract with you or to perform a contract for services that you have requested. This includes processing needed to provide quotes, schedule and deliver services, take payment, and manage bookings.

Legitimate interests. We process certain personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Our legitimate interests include managing and improving our services, preventing fraud, ensuring security, handling customer queries and complaints, and maintaining business records.

Legal obligations. We may process personal data where we are required to do so in order to comply with legal or regulatory obligations, such as tax, accounting, or law enforcement requirements.

Consent. In limited cases, we may rely on your consent, for example for certain optional communications. Where processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes. To provide man and van and removal services, including planning routes, organising vehicles and personnel, and completing your move.

To prepare and provide quotes and estimates, including assessing your requirements, volume, distance, and access conditions.

To manage bookings, including confirming dates and times, rescheduling services where requested, and communicating relevant information.

To process payments, issue invoices, and maintain accurate accounting records.

To communicate with you, including responding to enquiries, sending booking confirmations, and addressing any feedback, issues, or complaints.

To improve and develop our services and operations, including internal training, quality monitoring, and analysis of customer needs.

To comply with applicable laws, regulations, and lawful requests from competent authorities.

Data Sharing and Processors

We may share your personal data with selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and must implement appropriate technical and organisational measures to protect your data.

Categories of data processors may include the following. Payment service providers that process payments and handle card transactions on our behalf. Providers of business administration tools such as invoicing, scheduling, and customer management systems. Communication and IT service providers that support our phone, messaging, and data storage systems. Professional advisers or service providers such as accountants where necessary for our business operations.

We may also share personal data where it is required by law, necessary to protect our rights or the rights of others, or in connection with legal proceedings or regulatory investigations.

International Transfers

Where our service providers or systems are located outside the United Kingdom or European Economic Area, we take steps to ensure that any transfer of personal data is subject to appropriate safeguards, such as standard contractual clauses, to ensure that your rights and protections travel with your data.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to satisfy any legal, accounting, or reporting requirements.

In most cases, this means we keep booking and invoice records for a period that allows us to manage our relationship with you, handle any queries or disputes, and meet our tax and legal obligations. After the relevant retention period ends, we will either delete your data securely or anonymise it so that it can no longer be linked to you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures may include access controls, secure storage, and staff awareness of data protection responsibilities. While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure.

Your Data Protection Rights

As a data subject, you have several rights in relation to your personal data under data protection law. These rights apply to Man with Van New Barnet customers in the New Barnet area, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we use it.

Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as when the accuracy of the data is contested or the processing is unlawful.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format and to transmit it to another controller.

Right to object. You may object to processing based on our legitimate interests where you believe your fundamental rights and freedoms outweigh our interests. We will assess such objections and cease processing unless we have compelling legitimate grounds to continue.

Rights in relation to automated decision making. We do not carry out fully automated decision making that produces legal or similarly significant effects on you.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions about how we handle your personal data, you can contact us using the usual communication channels you use to arrange services with Man with Van New Barnet. We may need to verify your identity before responding to your request.

You also have the right to raise a concern with the relevant supervisory authority if you believe that your data protection rights have been infringed. However, we encourage you to contact us first so that we can attempt to resolve any issue directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updates will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data.