Man With Van Newbarnet Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Newbarnet provides moving, delivery, clearance, and transport services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to make the service clear, fair, and practical for both parties. Please read them carefully before placing a booking, as they explain how we handle reservations, payments, cancellations, liability, and compliance with waste-related legal duties.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With Van Newbarnet name. References to “you” and “your” mean the customer, hirer, or any person acting on behalf of the customer. These terms apply whether the work is a single-item collection, a small house move, office relocation support, furniture delivery, or removal of approved waste materials. Any special arrangements agreed in writing will apply only if confirmed by us and will not override these terms unless we expressly state otherwise.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time to reflect changes in law, operational practice, or business requirements. The version that applies to your booking will be the one in effect at the time your service is confirmed. Any headline, title, or section heading is included for convenience only and does not affect the interpretation of the terms.

Booking Process

Bookings are accepted subject to availability and are not confirmed until we have reviewed the request and issued acceptance, whether verbally, by text, email, or other written means. A booking request should include accurate details about the collection and delivery locations, the items to be moved, access conditions, timing requirements, parking restrictions, stair access, and any special handling needs. The Man With Van service relies on the accuracy of this information, and any change may affect the price, vehicle size, staff required, or feasibility of the job.

Where a quotation is provided, it may be based on the information supplied by you and may be subject to adjustment if the actual job differs from the details originally given. Examples include additional items, difficult access, waiting time, long carrying distances, restricted loading, or the need for extra manpower. We reserve the right to refuse or pause a booking if the work cannot safely or lawfully be carried out with the resources booked. You must ensure that someone authorised to make decisions is present or available at the scheduled time if clarification is needed.

Customers are responsible for ensuring that the goods, appliances, or waste items to be transported are legally owned by them or that they have permission to arrange removal. You must tell us in advance if items are fragile, unusually heavy, dangerous, contaminated, or require specialist handling. Our man with van Newbarnet team may decline to move items that present a risk to health, property, or lawful transport. This includes but is not limited to hazardous materials, firearms, illegal goods, gas cylinders, live animals, and substances requiring specialist licensing unless specific written agreement and legal authority are in place.

Any estimated arrival time is not guaranteed unless expressly stated in writing as a fixed appointment. Traffic, weather, access issues, and preceding jobs can affect timing. We will aim to arrive within a reasonable window and to keep you informed if significant delays arise. If you ask us to attend at a specific time, you are responsible for ensuring access, parking, and readiness of items. Unnecessary delay caused by you or your representative may result in additional charges.

For multi-part jobs, a booking may be made for a set time slot, a fixed hour rate, or a quoted all-in price depending on the nature of the work. If the job scope changes after confirmation, we may revise the charge before proceeding. Acceptance of the revised charge may be given verbally or by conduct, including instructing us to continue. If you do not agree to the revised terms, we may stop work and charge for the time already spent, including travel and reasonable costs incurred.

Payments

Unless otherwise agreed in writing, payment is due on completion of the service. We may require a deposit, part-payment, or full advance payment for certain bookings, especially for larger moves, weekend work, long-distance jobs, or short-notice arrangements. Accepted payment methods will be communicated at the time of booking. Any bank fees, card charges, chargeback costs, or payment processing costs caused by a failed or reversed payment may be passed on to you where permitted by law.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. Estimates and quotations are based on the information available at the time and may change if the job becomes more complex or time-consuming. Waiting time, additional journeys, stair carries, congestion, parking charges, tolls, ferry costs, dismantling or reassembly, and disposal fees may be charged separately unless expressly included. If payment is not made on time, we reserve the right to suspend future services, charge interest on overdue sums where lawful, and recover reasonable debt collection or enforcement costs.

If items are left behind, inaccessible, or not ready for loading at the agreed time, we may charge for wasted attendance or time reserved. Where payment is made by a third party, the person making the booking remains jointly responsible unless we agree otherwise in writing. Refunds, if applicable, will be processed only after the relevant service issues have been assessed. Any dispute over invoicing must be raised promptly and in good faith, and undisputed amounts must still be paid by the due date.

Cancellations and Amendments

You may cancel or amend a booking by notifying us as soon as possible. Because scheduling and vehicle allocation are reserved in advance, cancellation charges may apply. Where reasonable notice is given, we may at our discretion waive or reduce charges. For short-notice cancellations, late access, or “no access/no show” situations, a charge may be made to cover our time, travel, and any costs incurred. The amount of any cancellation fee will depend on the timing of the cancellation and the resources committed to the job.

If you request a change to date, address, item list, or service type, we will try to accommodate it, but we are not obliged to do so. Any change may affect pricing, availability, and completion time. If a revised booking cannot be accommodated, the original booking terms may still remain in force. We also reserve the right to cancel or reschedule a booking if circumstances beyond our control prevent safe or lawful performance, including severe weather, vehicle breakdown, road restrictions, staff illness, or regulatory issues. In such cases, we will use reasonable efforts to offer an alternative time.

Where a booking is cancelled because you have supplied inaccurate information or failed to prepare the goods, access, or paperwork required, cancellation charges may still apply. This includes situations where the job is impossible to complete because of blocked access, parking prohibition, inadequate loading space, missing keys, or absence of the person authorised to release the items. We are not responsible for losses arising from your decision to cancel, rearrange, or delay unless required by law.

Liability and Customer Responsibilities

We will take reasonable care when handling items, but our liability is limited to the extent permitted by UK law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we will not be liable for indirect, consequential, or business losses, loss of profit, loss of opportunity, or damage arising from information you provided incorrectly or from circumstances outside our reasonable control.

Our responsibility for loss or damage to goods is limited to items directly handled by us during the service and only where the loss or damage is caused by our proven negligence. We are not responsible for pre-existing damage, poor packaging, inadequate securing, hidden defects, or items that are inherently fragile or unstable. You are responsible for ensuring that all items are properly packed, protected, and suitable for transport unless we have expressly agreed in writing to provide packing support. Where possible, any damage must be reported promptly so it can be investigated.

You must ensure that the property, premises, and goods are safe for our team to work in. This includes securing pets, making clear any risks, providing adequate access, and warning us of stairs, narrow corridors, low ceilings, weak flooring, or similar hazards. If our staff believe that continuing the job would create a risk to health or safety, they may stop work until the issue is resolved. If the issue cannot be resolved, we may terminate the job and charge for work already completed.

Waste Regulations and Legal Compliance

Where our service includes the removal, transport, or disposal of waste, you must ensure that the waste is accurately described and lawfully presented for collection. We may only carry and dispose of waste in accordance with applicable UK waste legislation and licensing rules. We may ask questions to determine whether items are reusable, recyclable, or controlled waste, and we may refuse any waste that is hazardous, contaminated, or unsuitable for transport under the law. The customer remains responsible for declaring the true nature of the waste.

By booking a waste removal service, you confirm that you are the waste producer, owner, or an authorised representative with permission to arrange disposal. You must not include prohibited, dangerous, or specialist waste unless we have specifically agreed to handle it and we are legally permitted to do so. If you misdescribe waste, conceal regulated materials, or request unlawful disposal, you accept full responsibility for any resulting loss, penalty, prosecution, or clean-up cost. We may end the job immediately where legal compliance is uncertain or compromised.

We may issue records, receipts, or transfer information where required by law. You agree to provide any information reasonably needed for waste compliance, including the source of the waste and the type of materials collected. If the job involves mixed waste, bulky rubbish, or cleared items from a property, we may separate and handle materials in the most appropriate lawful manner. The customer must not ask us to leave waste in a place where disposal would be unlawful or likely to cause nuisance, fly-tipping, or environmental harm.

Property, Access, and Additional Charges

You are responsible for arranging parking, access permissions, lift use, and any permits needed for our vehicle or team to complete the job. If parking fees, congestion costs, or similar charges arise, you will be responsible for them unless stated otherwise in writing. Where necessary, you must obtain landlord, management company, or building access approval. If access is restricted, delayed, or denied, additional charges may apply for waiting time, repositioning, or return visits. We are not liable for losses caused by your failure to secure access arrangements.

We may charge extra for heavy lifting, dismantling, reassembly, staircase carries, long carries, multiple stops, extended waiting, specialist equipment, or work outside standard hours. If the goods are larger, heavier, or more numerous than declared, we may need to provide a different vehicle or additional staff, which can increase the price. We will usually explain any change before proceeding, but if circumstances require immediate action to avoid delay or protect the items, you authorise us to take reasonable steps and charge accordingly.

You must remove or secure any personal data, cash, jewellery, documents, or irreplaceable items before we begin unless you have clearly instructed us otherwise and we have accepted the risk in writing. We are not responsible for the contents of boxes, drawers, cabinets, or appliances unless we have expressly agreed to inspect them. If you ask us to transport goods with unusual value, sentimental significance, or confidentiality requirements, you should tell us in advance so that appropriate arrangements can be considered.

Force Majeure

We will not be liable for delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. These may include extreme weather, fire, flood, accident, road closure, strike, lockout, public transport disruption, governmental restriction, epidemic, or other unforeseen circumstances. In the event of a force majeure situation, we may suspend, postpone, or cancel the booking without liability for indirect loss. We will use reasonable efforts to resume or rearrange the service where possible.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law requires otherwise. If any dispute arises, the parties should first try to resolve the matter amicably and promptly. Nothing in this section affects any consumer rights you may have under applicable UK law.

By confirming a booking with Man With Van Newbarnet, you acknowledge that you have read, understood, and accepted these terms. They are intended to support a professional, efficient, and lawful service while setting out the responsibilities of both sides. If you require a copy for your records, you should retain the version provided at the time of booking. Continued use of the service after any update will be taken as acceptance of the revised terms where legally permissible.